Privacy policy
This Policy was approved and published on 10th March 2022.
We take your privacy seriously and we are committed to protecting your personal information. The purpose of this policy is to outline how Inspire has established measures to protect your privacy and information rights, including:
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What personal data we collect from you when you use our website, contact us and use our services.
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How we collect and use this information
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How we keep information secure
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How you can contact us if you wish to exercise any of your rights or to make a complaint
Please find below a summary of the information we collect and how we use this to deliver services to you.
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When you register for any of our services, you may provide us with:
• Your personal details, including your address, email address, phone number and date of birth.
• Your account login details, such as your username and the password you chose.
To provide the products and services you may request - We need to process your personal data so that we can manage your account or bookings.
Contract
When you browse our websites, we may collect:
• Information about your browsing behaviour on our websites.
• Information about when you click on one of our adverts, including those shown on other organisations’ websites.
• Information about the way you access our digital services, including operating system, IP address, online identifiers and browser details.
To manage and improve our products, services and day-to-day operations - We use personal data to carry out internal research and development, and to develop and improve our services, IT systems, security and the way we communicate with you.
Consent
When you buy our products online, we may collect:
• Passenger information, passport details, other ID document details.
• Relevant medical data and any special requests relating to these.
• Information about your purchases, including what you bought, when and where you bought it and how you paid for it. We do not store card information.
• Information about the way you access our digital services, including operating system, IP address, online identifiers and browser details.
To personalise your experience - In order to provide services requested by you we may share personal data with suppliers of your travel arrangements, including airlines, hotels and transport companies. We also use data to provide you with the services you want to buy and help you with any orders and refunds you may ask for.
Contract & Consent
When you contact us or we contact you or you take part in promotions, competitions, surveys or questionnaires about our services, we may collect:
• Personal data you provide when you connect with us, including by email, post and phone or through social media, such as your name, username and contact details.
• Your behaviour with emails and other digital communications we send to you that you open, including any links in them that you click on.
• Your feedback and contributions to customer surveys and questionnaires.
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To manage and improve our services and day-to-day operations. This will also help us to better understand you as a customer, and to be able to provide you with services and marketing communications relevant to your interests.
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Consent
Personal data you provide about other individuals:
• We use personal data about other individuals provided by you, such as those people on your booking.
(By providing other people’s personal data, you must be sure that they agree to this and you are allowed to provide it. You should also ensure that, where appropriate, they understand how their personal data may be used by us.)
This data is used to complete or add to services provided by us.
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Contract
Other sources of personal data:
• We may use personal data from other sources like service providers where you have agreed to sharing your data with us.
• Other Service providers contract us to fulfil services with them or on their behalf for which personal data must be shared.
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You can exercise specific rights with regards to the data that we hold about you.
These include:
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Right to be informed
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Right of access
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Right to rectification
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Right to erasure
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Right to restrict processing
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Right to data portability
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Right to object
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Rights relating to automated decision-making
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Right to be informed about the collection of personal information
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You have the right to be informed of: the source of your personal information; the purposes, legal basis and methods of processing; the data controller’s identity; and the entities or categories of entities to whom your personal information may be transferred.
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Right to access personal information
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You have a right to request that we provide you with a copy of your personal information that we hold.
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Right to rectify personal information
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You have a right to request that we rectify inaccurate personal information. We may seek to verify the accuracy of the personal information before rectifying it. This can also include incomplete data.
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Right to erase personal information
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You can also request that we erase your personal information in limited circumstances where:
• it is no longer needed for the purposes for which it was collected; or
• you have withdrawn your consent (where the data processing was based on consent); or
• following a successful right to object (see right to object); or
• it has been processed unlawfully;
• the personal information must be erased for compliance with a legal obligation under Data Protection Law.
We are not required to comply with your request to erase personal information if the processing of your personal information is necessary:
• for compliance with a legal obligation; or
• for the establishment, exercise or defence of legal claims.
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Right to object to the processing (including direct marketing) of your personal information
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You can object to any processing of your personal information which has our legitimate interests as its legal basis, if you believe your fundamental rights and freedoms outweigh our legitimate interests.
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If you raise an objection, we have an opportunity to demonstrate that we have compelling legitimate interests which override your rights and freedoms.
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You can request that we stop contacting you for marketing purposes.
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If you have joined our mailing list, you can manage your marketing preferences automatically by clicking the "unsubscribe" link that you will find at the bottom of our emails which you receive from us, or you can unsubscribe by contacting us and we will remove you from the relevant marketing list.
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Right to data portability
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You can ask us to provide your personal information to you in a structured, commonly used, machine readable format, or you can ask to have it transferred directly to another data controller, but in each case only where:
• the processing is based on your consent or on the performance of a contract with you; and
• the processing is carried out by automated means.
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Right to restrict the processing of your personal information
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You can ask us to restrict your personal information, but only where:
• its accuracy is contested, to allow us to verify its accuracy; or
• the processing is unlawful, but you do not want it erased; or
• it is no longer needed for the purposes for which it was collected, but we still need it to establish, exercise or defend legal claims; or
• you have exercised the right to object, and verification of overriding grounds is pending.
We can continue to use your personal information following a request for restriction, where:
• we have your consent; or
• to establish, exercise or defend legal claims; or
• to protect the rights of another natural or legal person
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Rights relating to automated decision-making including profiling
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We only use automated decision making when carrying out fraud checks during the payment process.
Where we apply automated decision making:
• we can give you information about the processing;
• you can request human intervention or challenge a decision.​
If you would like to exercise any of your individual data protection rights, please contact us on dataprotection@inspireemail.co.uk.
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In order to respond to your request, we will need to validate your identity.
We have one month (defined as 28 days) time to respond to your request. This can be extended by up to a maximum of two months for complex or multiple requests.
From time to time we may send you relevant offers and news about our services in a number of ways, including by email. We may also send you information about our services that we believe may be of interest to you. We will only do this if you previously agreed to receive these marketing communications.
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When you book or register with us we will ask if you would like to receive marketing communications. You can change your marketing preferences online, over the phone, using the ‘unsubscribe’ link in our marketing emails, or by writing to us (e.g. email) at any time. Of course, the choice is entirely yours, but if you say you do not want to receive marketing information from us this will prevent you from receiving great offers or promotions that may be of interest to you.
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You may still receive service-related communications from us. For example, confirming bookings you make with us and providing important information about the use of our products or services.
We will hold on to your information for as long as required for the purposes they were collected.
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If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
We know how important it is to protect and manage your personal data. We take appropriate security measures to help protect your personal data from accidental loss and from unauthorised access, use, alteration and disclosure.
When you personal data is no longer required, or you have asked us to erase your data, we use industry approved measures to securely destroy and dispose of this data.
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The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by organisations operating outside the EEA who work for us or for one of our suppliers.
We put in place appropriate protections to make sure your personal data remains adequately protected and that it is treated in line with this Policy. These protections include, but are not limited to, appropriate contract clauses, such as standard contract clauses approved by the European Commission, and appropriate security measures.
You can also contact us if you have a complaint about how we collect, store or use your personal data. The primary point of contact for all issues arising from this Privacy Policy is our Data Protection Representative, who can be contacted at dataprotection@inspireemail.co.uk or by sending us a communication to Data Protection Representative, Inspire Europe Ltd, Victoria House, 19-21 Ack Lane East, Bramhall, SK7 2BE, United Kingdom.
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We aim to resolve complaints but if you are dissatisfied with our response, you may contact our supervisory authority the Information Commissioner’s Office (ICO): Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.
A “cookie” is a small computer file which is downloaded to your device. It collects information as to how you navigate our Platforms and the Internet, and helps us provide better Platform services to you and tailor certain content.
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Cookies may collect personal information about you. Cookies help us remember information about your visit to our Platforms, like your country, language and other settings and searches. Cookies enable us to understand who has seen which webpages and how frequently, and to determine which are the most popular areas of our Platforms. They can also help us to operate our website more efficiently, and make your next visit easier and customise your view of the Platforms to reflect your preferences and activities. They also help us tailor our marketing and advertisements to you on our Platforms, other websites you visit, social media platforms and your other devices.
We may amend this Privacy Notice from time to time to keep it up to date with legal requirements and the way we operate our business. The policy is reviewed at least annually or after any major update. If we decide to change our Privacy Notice we will place any updates on this webpage and the privacy sections of any relevant Platforms. Please regularly check this webpage and the privacy sections of any relevant Platforms for the latest version of our Privacy Notice. If at any point we decide to make fundamental changes to our Privacy Notice, we will seek to inform you by notice on our website or on the relevant section of any other Platform or email.